1. Information We Collect

We may collect the following types of information when you use our SiamSend mobile application and services:

a. Personal Information

• Contact Details: Your name, email address, phone number, and other contact details.

• Account Credentials: Login information and any other data you provide when creating or maintaining your account.

b. Financial Information

• Banking Details: Information necessary to fund your SiamSend account and process transactions, including transaction history, and details of your linked international payment methods (e.g., Wise).

• Transaction Data: Records of all inbound and outbound transactions performed through our service.

c. Usage Data

• Interaction Data: Information on how you interact with our app, including device information, IP address, operating system, app version, and usage patterns.

• Log Data: Details such as date, time, and duration of your visits, and pages or features accessed.

d. Cookies and Tracking Technologies

• Tracking Data: We may use cookies and similar technologies to enhance your user experience, analyze trends, and administer the app. You can manage your cookie preferences through your device settings.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and Improve Our Services:
  Process transactions, manage your account, and continually enhance the functionality and security of the app.

• Personalize Your Experience:
  Tailor content and offers to your interests and usage patterns.

• Securely Process Transactions:
  Facilitate inbound transfers and outbound payments, ensuring secure financial transactions.

• Communicate with You:
  Send you important updates, offers, and support messages related to your account and our services.

• Compliance and Legal Obligations:
  Comply with applicable laws and regulations, including anti-money laundering (AML) and know your customer (KYC) requirements.

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your data, including:

• Encryption:
  Sensitive data is encrypted during transmission and storage.

• Access Controls:
  We restrict access to personal information to authorized personnel only.

• Regular Security Audits:
  Our systems are subject to periodic audits and updates to ensure the highest level of security.

Please note that while we strive to protect your information, no method of transmission over the internet is completely secure.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers:
  We may share your data with trusted third-party service providers (e.g., payment processors, data analytics partners) who assist us in operating our services, under strict confidentiality agreements.

• For Legal Requirements:
  We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Business Transfers:
  In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate safeguards in place.

5. Your Rights

You have the right to:

• Access and Update:
  Request access to, correct, or update your personal information.

• Delete Your Information:
  Request deletion of your personal data, subject to legal obligations.

• Opt Out:
  Opt out of marketing communications at any time.

• Restrict Processing:
  In certain circumstances, request that we limit how we process your personal information.

To exercise these rights, please contact us at the address provided below.

6. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately so that we can take appropriate action.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Thailand. By using our services, you consent to the jurisdiction and venue of the courts in Thailand for any disputes arising out of or relating to this policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@siamsend.com